Terms & Conditions
The following terms and conditions represent the basis upon which driving lessons and driver training is offered by Learners Driver Training. By booking a lesson with Learners Driver Training, you are bound by the terms.
We conduct driving lessons on the Gold Coast, Queensland from Monday – Sunday from 7am to 7pm. Individual instructors may work different hours from the hours advertised.
Driving Licenses and Fitness to Drive
You must hold a current, valid driving license, provisional, full or international, and produce it at the beginning of all your driving lessons.
You must be fit to drive with regards to legal and medical requirements and not be under the influence of alcohol or drugs (prescribed or otherwise). You must comply with all the road rules and any instructions directly to you by your driving instructor.
Appropriate footwear must be worn. You must not wear high heels, thongs or other footwear which instructor thinks, may cause safety concerns with the foot controls. A flat and enclosed shoe is recommended.
Mobile phones must be switched off or turned onto silent during the driving lesson. We do not accept any responsibility for personal property that is left in a vehicle.
Payments and Cancellation
Payments for lessons can be made by cash at the lesson or bank transfer or credit card payment prior to the lesson/s. Credit Card payments can be subject up to a 2.9% surcharge.
At Learners Driver Training, we understand that from time to time you may need to reschedule a lesson time or cancel a lesson. When you book a lesson with Learners Driver Training you are securing a professional trainers time and allocated a custom training vehicle for your lesson. We ensure that there resources are allocated solely to you only for the duration of your lesson booking, and as a result there are associated costs with reserving you these resources.
A minimum of 24hrs notice is required in the instance that you need to cancel or reschedule a lesson time or date. Cancellations can be made via telephone, text message or email. If less than 24hrs notice is provided to Learners Driver Training, the full lesson fee will be charged and payable for the lesson. In the instance of 5hr driving lessons and driving tests, we require a minimum of 48 business hours notice should you wish to reschedule or cancel the test, or the lesson fee and booking fee may still be payable.
If no cancellation notice is given and a student fails to arrive or show up for a scheduled driving lesson or fails to have a current drivers licence on them, the full lesson fee will be charged and payable for the lesson. We strictly uphold our cancellation, rescheduling and no show policy to ensure our high standards and level of service to each and every student.
Your driving instructor will do everything possible to ensure that your driving lessons start and finish on time. Should your driving instructor be running behind schedule, you will be notified. If the instructor is late to a lesson, they will make a concerted effort to extend the lesson by the time due or credit the time owing to the students next driving lesson.
We reserve the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (eg, your driving instructor is sick, dangerous weather conditions, etc). Learners Driver Training will do everything in our power to avoid having to do so, however in the event of postponement, any fees paid will be carried forward to the next driving lesson.
The driving instructor reserves the right to cancel a lesson at short notice or throughout the duration of the lesson if the student is suspected to be under the influence of alcohol or drugs (prescribed or otherwise), any other condition that would cause the students driving to be dangerous or illegal or does not follow the driving instructors instructors. In such circumstances, the lesson fee is still payable.
Termination of Agreements and Refunds Policy
Both the client and ourselves have the right to terminate any services agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway.
Discount packages and gift certificates are not refundable or transferable should you not use all the lessons within the packages and they are only valid for 6 months from the date of purchase.
All driving lessons will commence and finish at the same location unless an alternative drop off address has been agreed upon when the original lesson booking was made. Any changes to the pick up and drop off address without at least 24hrs by mean that part of the lesson duration is forfeited to allow for the extra travel time.
The instructor will determine suitable streets and locations for practical lessons which ensures the safety of the student, instructor and the general public. This may mean that the instructor may need to drive the customer to and from suitable streets and locations, of which still forms part of the driving lesson duration and time.
Training vehicles provided by Learners Driver Training are roadworthy and fitted with dual controls.
The driving instructor reserves the right to refuse use of a driving school vehicle for a driving test if they consider that provision of a vehicle could cause a risk to public safety.
Learners Driver Training makes every effort to ensure that our vehicles supplied for driving tests are fully roadworthy and comply with all the legal requirements at all times, but we cannot be held responsible for vehicle failure that occurs in the day prior, the day of and during the driving test and we are not liable for any consequential loss. Learners Driver Training can not be held responsible for any test bookings cancelled by QLD Transport.
Driving lessons may be performed in the students personal vehicle but only at the decision of the individual driving instructor and upon the completion of a Personal Vehicle Waiver form. The instructor will need to assess that your vehicle is roadworthy and that they feel safe to perform driver training without the use of dual controls for the safety of both the student and the instructor.
Gift Certificates are valid for a period of 6 months from the date of purchase. They are not refundable or transferrable.
Gift certificates are only valid for the name of the recipient they were purchased for and must be presented at the first lesson.
We reserve the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. These terms and conditions form part of the agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.